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Two steps from a human

How do you contact Boomerangbet Casino?

Reach Boomerangbet Casino support on live chat, e-mail or phone, any hour of the day or night, all week long.

Get support now ALSI-574066 licensed
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Anjouan licensed operatorALSI-574066 authority since 2016, audited by BMM Testlabs and SIQ
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128-bit SSL encryptioniTech Labs dispute resolution, 780,000+ players trust our data protection
Boomerangbet Casino channels

Which channel answers fastest?

After this you will have picked the channel that fits the question you are carrying.

Live chat
Live chat suits a locked account or a payment question, and someone typically replies within 3 minutes, every hour of every day.
Start chat
You want it in writing
E-mail suits documents, statements and anything you want in writing; write to [email protected] and a reply comes within 24 hours.
Write to us
Fast to speak, harder to prove
Phone suits a stuck deposit or a bonus you cannot claim; call +61 2 0761 0189 and a person usually picks up within 1 minute, AEST.
Call us
Local details

Support built for players in Australia

Use this list when you want the local number, the hours or the watchdog, all in one place.

Reaching us

Australian phone+61 2 0761 0189
Support hours zoneAEST
LanguagesEnglish, German, French, Finnish
Support e-mail[email protected]

Who watches

RegulatorAnjouan Offshore Finance Authority, ALSI-574066

Getting help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register
Getting it put right

The path from first message to final decision

The moment a first answer falls short, this is the route that carries you to a decision.

Your own account of events
Write to the complaints address with your account email and a plain account of what went wrong, and the desk logs it as a formal case.
Before and after the review
Within a day the team studies your record and answers in writing, explaining what it found and what it will do next.
Can a manager look again?
Should the reply still not settle it, ask that a manager look again, and a senior staff member takes over the same file.
After the casino, the regulator
If the manager's decision leaves you short, you may take the matter to the Anjouan Offshore Finance Authority, which licensed this casino.
Right desk

One message, the desk that handles it

Here you find which inbox owns your question, so it lands with the person who can answer.

Your account

General questions and account help[email protected]
Documents and identity checks[email protected]

Your money

Deposits, withdrawals and payments[email protected]

Other desks

Complaints and disputes[email protected]
Privacy and personal data[email protected]
Business and partnerships[email protected]
The firm behind Boomerangbet Casino

What sits behind the name

For the moment you want to know who is answerable before you send a single message.

The company

Legal nameBoomerangbet Casino LLC
Company number503788 (Anjouan)
AddressHombo Road, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-574066

Written contact

Support email[email protected]

Free help that sits outside any casino

By the time a session stops feeling like fun, the people best placed to help are rarely the ones running the site. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work separately from any operator, cost nothing, and are there for players across Australia.

Gambling Help Online. Counsellors and online support for anyone worried about their own play or someone else's, free and confidential.

Lifeline Australia. A crisis line for people in distress, including when gambling has pushed a person to breaking point.

National Self-Exclusion Register. A register that can block you from gambling with licensed operators across Australia in one step.

See More

Gather these before you get in touch

Set out the following, and the desk can act on your case from the start.

  • Your account email address
  • The date and time of the issue
  • Screenshots of any error
  • Reference numbers for payments
  • A clear outline of what happened
Seven answers on speed

Every hour, every reply time

A common fear is being left waiting, and these figures settle it before you reach out.

Live chat

Chat hours24/7
Chat first reply3 minutes
Time zoneAEST

E-mail

E-mail address[email protected]
E-mail reply24 hours

Phone

Phone number+61 2 0761 0189
Phone waiting time1 minute
Answers without the wait

Read the answers players ask for most

The worry that a message disappears into a queue and nobody ever explains what happens next.

trustWhat happens when I send my documents for verification?+
Most checks are finished within thirty-one hours of your documents arriving. Identity, address and payment confirmation are reviewed together, and the desk emails you the outcome. Sending clear photos on the first attempt is what keeps it near that figure.
trustWhat if I want my account shut down for good?+
Ask the support desk to close it and they will confirm in writing once it is done. Any balance still sitting there is handled under the terms you accepted at sign-up, so settle it first if you can. Only one account per player is permitted, and duplicates get closed anyway.
trustCan I get help late at night or on a Sunday?+
Someone is on the desk at every hour, including weekends and public holidays, so three in the morning in Sydney is no different from midday. Live chat usually answers in about three minutes, the phone in around one, and email within twenty-four hours. Times are quoted in AEST.
trustWhat happens when the reply I get does not fix it?+
Reply to the same thread and ask for it to be escalated, and a senior member of the team picks it up. If the outcome still leaves you unsatisfied, you may take the matter to the Anjouan Offshore Finance Authority, which licenses Boomerangbet Casino LLC under ALSI-574066. Complaints reach the desk first at [email protected].
trustWhat if I would rather ask in a language other than English?+
Chat and email are handled in English, German, French and Finnish, so you can write in whichever of those you prefer. A language is not always free the second you arrive, and the desk will say so rather than guess. Expect a short wait if yours is not English.

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